Monthly Archives: March 2017

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Intelligent Customer Service Is the Future

It’s the age of the customer. And customer expectations are high. They anticipate a seamless and consistent customer experience throughout all communication touchpoints with a company. As a result, customer experience is now a top customer service priority. In a Forrester Consulting report titled The Mandate for Intelligent Customer Service, Forrester evaluates how customer service [...]

By | 2017-08-22T19:07:25+00:00 March 1st, 2017|CRM Information|0 Comments
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