Our 2016 Microsoft State of Global Customer Service Report shows that 61% of consumers now view customer service as “very important” in their choice of and loyalty to a brand.
As the customer experience becomes a key differentiator for brands and organizations across the world, it has never been more important to know as much as you can about the expectations, preferences, and trends that are affecting your industry so that your organization can get ahead.
Brands can no longer afford to view customer service as a cost center. Customer service has to be viewed as a value when a brand’s commitment to customer–centricity and the customer experience is tested every hour of every day
Fill out the form to the right to download your copy of the “2016 State of the Global Customer Service Report”
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