For Customer Service

For Customer Service 2017-06-02T06:29:40+00:00
sales 1
Microsoft Dynamics 365 for
Customer Service

Earn Customers for Life

Offer world-class customer service that leads to loyalty. Dynamics 365 for Customer Service unifies the way people experience your business—across self-service, peer-to-peer service, and assisted service.

Omnichannel Engagement

Consistent, omnichannel engagement.

Give your agents what they need to serve your customers anytime, on any channel. Customer Service provides a unified platform that makes information available across engagements—so your agents offer the consistency and personalization your customers expect.

Self Service

Customer self-service and peer-to-peer service.

Make it easy for your customers to find answers on their own. With Customer Service, you can provide a self-service portal with a searchable knowledge base and an online community space where peers respond. Then, transition them seamlessly to assisted support when they need it.

Unified Experience

Single user interface

Equip your agents to handle service interactions in one place on their desktop or mobile device. Unlike other help-desk software, Customer Service provides a single view into all information—from scripting to entitlements to recommendations—so agents can provide personalized service fast.

Knowledge Base

Searchable knowledge base

Give your agents and customers the answers they need on the spot. The knowledge base provides consistent answers across channels. Periodic reviews keep responses current and relevant. And you can get in-depth analytics to measure the impact of the responses.

Digital Intelligence

Built-in digital intelligence

Move to predictive and proactive customer service, using the data analytics in Customer Service. It provides interactive dashboards and data visualizations that help you pull insights from your metrics, making it easier to identify trends and anticipate opportunities.

How do I get started?

For more details on how Microsoft Dynamics 365 can improve your business processes, nurture customer loyalty and retention, provides consistent information across the organization,

contact Jibe365 at 440-918-9341 x104 or


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