What’s New to Dynamics 365 This Spring?

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New and enhanced capabilities are coming to Dynamics 365 this spring – and we’re very excited! In March, Microsoft published their Dynamics 365 Spring ’18 Release Notes, which shares more than two hundred pages of descriptions of new services and capabilities available this month (April) for Dynamics 365 users.

Drive Your Digital Transformation Forward

In summary, all of these updates have one goal: to help you transform your business and drive digital transformation on your own terms. The Spring ’18 highlights the progress Microsoft has made in:

  1. Unifying Dynamics 365 business applications into a complete family
  2. Deepening integrations with other Microsoft platforms, such as Outlook, SharePoint, Azure and LinkedIn, as well as infusing decades of AI work into the platform
  3. Advancing the platform beneath Dynamics 365 to create a set of tools you can use to enhance, tailor and integrate Dynamics 365 (and Office 365) into your environment.

To dive into a few of the new and exciting capabilities that will benefit your business, let’s look at 3 of them:

New to Compliance – GDPR (General Data Protection Regulation)

GDPR, a European privacy law, takes effect this May. This new law will impose rules on organizations that sell to people in the EU and that collect data associated with EU residents. GDPR regulations will apply no matter where a business is located. To address these requirements, Microsoft has made investments in Dynamics 365 as part of the Spring ’18 release.

New to Dynamics 365 for Marketing

From multi-channel campaigns with personalized customer journeys to content creation, event and lead management, there are lots of new capabilities coming to Dynamics 365 for Marketing.

Here are some new things you will be able to do:

  • Create automated multi-channel campaigns within the graphical customer journey designer.
  • Use design templates and customize them with your brand to create online content such as emails, landing pages, and forms.
  • Get comprehensive event management to execute, manage, and track your next event.
  • Leverage embedded marketing insights with dashboards in the app to see how customers and prospects are interacting with your marketing activities.

See page 14 of the release for the full details.

New to Dynamics 365 for Sales

Take advantage of the Spring 18’ release to empower your sales team with more intelligence, analytics, and integrations with LinkedIn and Office 365.

Here are a few of the new capabilities:

  • Using a Unified Interface framework, the Sales App delivers a consistent user experience that is responsive and accessible, improving usability.
  • Previously known as Relationship Insights, Embedded intelligence (with features including Relationship assistant, Auto capture, and email engagement) is now embedded within the Sales app to deliver sales intelligence quickly.

See page 21 of the release for the full details.

Do you want to take a deeper dive into the Spring ’18 release? You can access the most up-to-date release notes here. This blog post only skims the surface – the new capabilities have so much to offer across the Dynamics 365 applications and the application platforms.

Don’t worry – we can help you navigate these new services and capabilities. If there is a particular update you’re interested in, let’s look at it together and determine how it will benefit your organization. Contact Patrick Renier at prenier@jibe365.com or 440-565-0245 to get in touch.

By | 2018-04-05T13:50:18+00:00 April 5th, 2018|Dynamics 365|0 Comments
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